Privacy Policy
Toni Horsford Nutrition is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we collect, manage, and store your personal information when you provide it to us on our website www.tonihorsfordnutrition.com.au
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The National Privacy Principles (NPPs) govern the way in which we collect, use, disclose, store, secure and dispose of your personal information. If you do not wish to provide personal information to us, then you do not have to do so. However, this may affect your use of this Site, or any products and services offered on it.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
What is Personal Information and why do we collect it?
When used in this privacy policy, the term ‘personal information’ is information or an opinion that identifies an individual. Examples of personal information we collect include: names, addresses, email addresses, occupation, phone and facsimile numbers. If the information we collect personally identifies you, or you are responsibly identifiable from it, the information will be considered personal information.
This personal information is obtained in many ways including interviews, correspondence, by telephone, by email, via our website www.tonihorsfordnutrition.com.au and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your personal information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your personal information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect personal information, we will where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.
Sensitive information will be used by us only:
For the primary purpose for which it was obtained
For a secondary purpose that is directly related to the primary purpose
With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your personal information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your personal information may be disclosed in several circumstances including the following:
Our employees, contractors or service providers for the purpose of operating our website or our business, fulfilling requests by you, and to otherwise provide services to you including, without limitation, web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, debt collectors, and professional advisors such as accountants, solicitors, business advisors and consultants;
Suppliers and other third parties with whom we have commercial relationships, for business, marketing, and related purposes; and
Any other organisation for any authorised purpose with your express consent.
Where required or authorised by law.
We only disclose this information if the third party has agreed to comply with the standards in our Privacy Policy.
If there is a change of control of our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at Law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser. We would seek to only disclose information in good faith and where we have sought to maintain confidentiality.
Security of Personal Information
Your personal information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification, or disclosure.
We strive to ensure the security, integrity, and privacy of personal information that you submit to us through our website. Unfortunately, no data transmission over the internet can be guaranteed to be totally secure. We endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems.
In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.
When your personal information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your personal information. However, most of the personal information is or will be stored in client files which will be kept by us for a minimum of 7 years or until the minor is 25 years of age.
Access to your Personal Information
You may access the personal information we hold about you at any time to update and/or correct it, subject to certain exceptions. If you wish to access your personal information, please contact us in writing.
Toni Horsford Nutrition will not charge any fee for your access request but may charge an administrative fee for providing a copy of your personal information.
In order to protect your personal information, we may require identification from you before releasing the requested information.
There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.
Maintaining the Quality of your Personal Information
It is important to us that your personal information is up to date. We will take reasonable steps to make sure that your personal information is accurate, complete and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Privacy Policy may change from time to time and is available on our website. This Privacy Policy was last updated on 29 August 2022.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy, please contact us at:
info@tonihorsfordnutrition.com.au